Social Media Policy Guidelines

Each officially recognized Jamii Bora Bank Limited (JBBL) social media account will be required to link to the bank’s Social Media Policy and Guidelines, as well as link to or include the Jamii Bora Bank Social Media Disclaimer Statement:

Jamii Bora Bank welcomes the exchange of ideas about Jamii Bora Bank products, services, events and activities on social media websites. The material posted, however, does not necessarily represent the views or policies of JBBL.

JBBL reserves the right to remove pages, posts, comments, or other content from the Bank’s social media sites that contain inappropriate material or do not adhere to the JBBL’s standards.

JBBL may remove content for any reason, including but not limited to, content that it deems threatening, profane, obscene, a violation of intellectual property rights or privacy laws, off-topic, commercial or promotion of organizations or programs not related to or affiliated with JBBL, or otherwise injurious or illegal. Users are fully responsible for the content they post on any JBBL’s social media sites.

By submitting content to any JBBL social media site, users understand and acknowledge that this information is available to the public, and that JBBL may use this information for internal and external promotional purposes.

Links to content or other Internet sites should not be construed as an endorsement of the organizations, entities, views or content contained therein. JBBL is not responsible for the content of those external web sites. Also be aware that other participants may use posted information beyond the control of JBBL. Users who do not wish to have information they have made available via these sites used, published, copied and/or reprinted, should not post on the social media sites.

Jamii Bora Bank limited (JBBL) is licensed and regulated by the Central Bank of Kenya.

If you have any queries, clarifications and/or complaints, kindly reach us at our customer service call centre through 0709 881 300 or email us at